Privacy Policy

Introduction

Cognita Business Bots is a technology provider that facilitates communication between businesses and their customers. Our platform helps businesses manage appointments and interactions with customers while we handle the storage and protection of all communication data. We are responsible for ensuring the privacy, security, and proper handling of this data.

1. Data Collection

We collect only the essential information for business purposes, which includes phone numbers and names. No other personal information, such as email addresses, location, or payment details, is collected.

The information is collected solely to facilitate communication between businesses and their customers for appointment scheduling and general business purposes.

2. Data Storage

All collected data is securely stored on AWS servers. Data is retained for as long as necessary to fulfill business purposes, but we respect users' right to delete their data upon request.

3. User Control

Users can request data deletion by visiting this link and submitting their phone number, or by sending an email to [email protected] with the subject line "Delete Data."

Users may also request access to, or corrections of, their personal data using the same channels.

4. Data Security

We implement strong security protocols, including encryption and restricted access, to ensure that your data is protected. Only authorized personnel can access this data, and any access is closely monitored and logged.

5. No Third-Party Sharing

We do not share personal data (phone numbers or names) with any third parties. All data remains within our system and is used exclusively to support business operations for communication.

6. No Tracking Mechanisms

We do not use cookies or tracking mechanisms on our website or platform. We respect user privacy and do not monitor user behavior for any advertising or analytics purposes.

7. WhatsApp Business Provider Compliance

In alignment with WhatsApp's policies for Business Service Providers, Cognita ensures the following:

• All communication data, including WhatsApp messages, is stored securely on AWS servers and encrypted to protect user privacy.
• Communication data is stored for up to 30 days if the appointment does not occur. After a successful interaction, data is stored for up to 1 year unless otherwise requested by the user.
• We do not use customer data for training AI models or any other purpose beyond enabling communication between businesses and their customers.
• Customer data is never shared with third-party organizations without consent.
• In case of a data breach, both businesses and customers will be notified promptly in compliance with applicable regulations.
• All communication through WhatsApp follows WhatsApp’s branding and messaging guidelines to ensure a consistent and professional user experience.
• Businesses and their customers can reach out to us at [email protected] for any queries or concerns regarding data handling or communication management.

8. Policy Changes

We reserve the right to change this privacy policy at any time. Any updates will be reflected on this page, and it is the user’s responsibility to review the policy regularly.